Frequently Asked Questions (FAQ)
Ordering Questions How do I order a storage container?
You can order online or call toll free: 888-269-8646 Is there a minimum?
Yes, one month minimum storage fee per container. But we do have special offers on 3 month and annual pre-paid subscriptions which are the most economical solution. Do you charge for delivery?
Yes, the charges are based on ZIP codes or you may choose to bring your belongings to one of our four conveniently located facilities.
What payment options to I have?
You may pay by check, cash, Visa or Master Card.
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Loading Questions: How big are they?
5' wide x 8' long x 7' 6" high ( OUTSIDE )
4' 8" wide X 7' 8" long x 6' 10" high ( INSIDE ) How much will they hold?
About a normal room full of furniture or up to 2,000 pounds. They are approximately 240 cubic feet. If you need to know how many containers you might need, refer to our Sizing Guide. What is the best way to load my items?
See our LOADING TIPS section for some useful ideas. How do I load my items safely?
You might consider renting pads from us. View Packing Supplies
Will you load &/or unload my box for me?
Portabox Storage is a self storage program, therefore, loading of containers is the responsbility of the customer.
What if I don’t have a lock?
You can order locks when we confirm your order or purchase them from the driver. View Packing Supplies
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Delivery Questions: Do I have to be there when they are delivered?
No, provided you sign the appropriate paperwork, prepay your first month and delivery fees prior to delivery. What do I need to do to have my container re-delivered to my home? (or other location)
Tell us the delivery ZIP code, the date you'd like to schedule delivery. Can you move my box to another state or overseas?
Yes, contact us and ask for our shipping department for more information. If you think you will be shipping your container, please let your Customer Care Representative know when they’re confirming your order to ensure your goods are placed in the appropriate shipping container.. How can I get access to my storage box?
Give us 24 hours advance notice, bring your account current and show Photo ID when you arrive. May I have my container(s) moved to a warehouse closer to my home?
Yes, our relocation fee is $79 for up to 5 containers. Can I put the container in the garage or carport?
For insurance reasons, we're not able to place containers in your garage or carport. How many containers can I get at one time?
We can deliver up to 5 containers at a time, but we're able to deliver more if you need them.
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Cost Questions: How much does a Portabox cost?
Depending upon your zip code, Portaboxes overall are less expensive than mini-storage. For the most economical solution, we have special offers on 3 month and annual pre-paid subscriptions. Get a free estimate now. What other items should I consider?
You can order additional valuation insurance as well as packing cartons, supplies, and pad rental. Please ask your Customer Care Representative about these options. Do you have insurance that I can buy?
We have VALUATION which is a dollar value protection that may be purchased as additional protection. Be sure to include this in the Pricing & Ordering section by clicking in the circle for VALUATION. When will I receive my monthly statement?
Our statements are mailed on the 1st of each month and due by the end of the month. Can I have my monthly fees automatically charged to my Credit Card?
YES, advise our Customer Care Representative when they call to confirm your order. When will my Credit Card be charged each month?
Monthly charges are applied at the beginning of the month. What do I need to do to close my account?
Simply tell us your delivery ZIP code, the approximate date you'd like to schedule delivery and bring your account current. We need 10 days notice for closing account redelivery. Who do I contact about billing questions?
Please contact our accounts receivable department for any questions. Back to Top
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Owned and operated by Hansen Bros, a family owned business for over 100 years.