Founded in 1890, Hansen Bros. Moving & Storage the parent company of Portabox has successfully weathered many history-changing events including the Great Seattle Fire, WWI, the Spanish Flu of 1918, the Great Depression, WWII, the 2008 recession, and 9/11 among many other public crises. We are taking the current COVID-19 threat very seriously and will promptly adhere to any and all directives from local, state and federal government officials. Hansen Bros. and Portabox have been categorized as an essential industry business (moving & relocation) within the current mandate established by Washington State Governor Jay Inslee.

As essential services, we will maintain normal operations until such time as either company management determines we must close our offices or we are directed to do so by a governmental authority. We are taking extensive precautionary measures including the adoption of all CDC guidelines and the establishment of our own policies intended to minimize health risks for all customers, employees, contractors, vendors, and community stakeholders. We are proud to be able to support the needs of our customers during this crucial time but are prepared to quickly change course as required.

Stay safe together with Hansen Bros. and Portabox

The COVID-19 crisis is fluid and there are many uncertainties and factors outside of our control that may, with little or no advance notice, impact our delivery of moving & storage services. Please be aware the current crisis could potentially result in small inconveniences such as a delayed project start time or significant inconveniences such as the complete rescheduling of services.

Although there are many unknowns to be navigated, you can be certain that Hansen Bros. and Portabox will be timely and transparent in our communications regarding servicing your moving & storage needs, and our professional relocation consultants will work diligently to offer creative solutions in the event your project is impacted by the current health crisis.

Steps We're Taking:

  • Company-wide Implementation of all precautionary measures recommended by the Center for Disease Control (CDC).
  • Office staff and crews are being monitored daily for symptoms and/or known exposure by management and asked to go home, contact their healthcare provider, and self-quarantine as directed. Staff that experience symptoms and/or aware of exposure when not at work have been directed to stay home and notify their supervisor.
  • Office staff and crews are receiving daily briefings on precautionary measures and have been directed to follow them on and off the job.
  • Office staff and crews are being instructed to maintain appropriate “social distance” of 6 feet minimum between one another, customers, and all other people.
  • Office staff and crews are being provided with appropriate hand sanitizer and surface disinfecting supplies. They have been directed to disinfect truck cabs and moving equipment between each move to the best of their ability. These supplies will continue to be replenished as we are able, based on availability from retailers.
  • We are limiting visitation to our branch offices. If you wish to purchase moving boxes or supplies, please simply call in your order and we will happily deliver to your vehicle outside.

We are all in this together.  The team at Hansen Bros. and Portabox is proud to continue offering our services in accordance with the necessary precautions outlined above. We are here to make the process of storing belongings seamless & safe for you.

FAQ

Washington or Idaho – PortaBox Storage presents you with the premium self-storage alternative for all your needs!

Ordering Questions:

Loading Questions:

Delivery Questions:

Cost Questions:


Ordering Questions

How do I order a storage container or more of them?
You can order online or call toll-free: 888-269-8646

Is there a minimum?
Yes, a one-month minimum storage fee per container.  You don’t have to store for a month, but we will charge you for the first full month. We also have special offers on quarterly, semi-annual, and annual subscriptions which are the most economical solution.

Do you charge for delivery?
Yes, the charges are based on ZIP codes or you may choose to bring your belongings to one of our conveniently located facilities.  Delivery and Re-delivery charges are based on the distance from your location to one of our warehouse locations and vice versa.

What payment options do I have?
You may pay by check, cash, Visa or MasterCard.

How long can I keep the container?

You can keep the container for three full days at no extra charge.  For example, if we deliver the container on a Monday, you would have it for Tuesday, Wednesday, Thursday and we would pick it up on Friday.  If you want the container longer, it is $10 per day per container up to a MAXIMUM of 10 days.

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Loading Questions:

How big are they?
5′ wide x 8′ deep x 7′ 6″ tall ( OUTSIDE )
4′ 6″ wide X 7′ 6″ deep x 7′ tall ( INSIDE )

How much will they hold?
About the size of a normal room full of furniture or up to 2,000 pounds. They are approximately 240 cubic feet. If you need to know how many containers you might need, refer to our Sizing Guide.

What is the best way to load my items?
See our Loading Tips section for some useful ideas.

How do I load my items safely?
You might consider renting pads from us. View our Packing Supplies page for more information.

Will you load &/or unload my box for me?
Yes, PortaBox has a business relationship with local moving companies that can provide the labor to load or unload your container(s).  We suggest that you have the container(s) delivered the day before you have the movers come out to do the work for you.  Contact the closest office to set up the labor.

What if I don’t have a lock?
You can order locks when we confirm your order or purchase them from the driver. View our Packing Supplies page for more information.

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Delivery Questions:

Do I have to be there when they are delivered?
We prefer that the account holder is present at the time of delivery to sign the paperwork and direct the driver where to place the containers.  If you absolutely cannot be there we can make arrangements to get the paperwork signed prior to delivery and have you make a diagram where to place the containers.

What do I need to do to have my container re-delivered to my home? (or other location)
Tell us the delivery ZIP code, the date you’d like to schedule re-delivery. There will be a charge for your re-delivery at the then prevailing rates to the normal local delivery area.

Can you move my box to another state or overseas?
Yes, contact us and ask for our shipping department for more information. If you think you will be shipping your container, please let your Customer Care Representative know when they’re confirming your order to ensure your goods are placed in the appropriate shipping container.

How can I get access to my storage box?
Give us 24 hours advance (every day except Sunday) notice, bring your account current and show Photo ID when you arrive.

May I have my container(s) moved to a warehouse closer to my home?
Yes, there is a relocation fee for moving containers from one warehouse to another.

Can I put the container in the garage or carport?
For insurance reasons, we’re not able to place containers in your garage or carport.  The containers must be placed on a firm, fairly level surface.  They shouldn’t be placed in the grass or on a steep driveway.

How many containers can I get at one time?
We can deliver up to 5 containers at a time, but we can deliver as many containers as you like.  There is an additional delivery charge for each set of 5 or fewer containers.

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Cost Questions:

How much does a PortaBox cost?
Depending upon your zip code, Portaboxes overall are less expensive than mini-storage. For the most economical solution, we have special offers on quarterly, semi-annual, and annual subscriptions.  Get a free estimate now.

What other items should I consider?
You can order additional valuation insurance as well as locks, packing cartons, supplies, and pad rental. Please ask your Customer Care Representative about these options.

Do you have insurance that I can buy?
We do not sell insurance.  We do have VALUATION which is a dollar value protection that may be purchased as additional coverage. Be sure to include this in the Pricing & Ordering section by clicking in the circle for VALUATION.

When will I receive my monthly statement?
Our statements are mailed on the 1st of each month and due by the end of the month.

Can I have my monthly fees automatically charged to my credit card?
YES, this is how most customer set up their accounts.  Please advise our Customer Care Representative when they call to confirm your order.

When will my credit card be charged each month?
Monthly charges are applied at the beginning of the month.

What do I need to do to close my account?
Simply tell us your delivery ZIP code, the approximate date you’d like to schedule delivery and bring your account current. We mandate a 10 days’ notice for closing account redelivery. However, we can often accommodate delivery requests on shorter notice.

Who do I contact about billing questions?
Please contact our accounts receivable department by calling 1-888-269-8646 for any questions.

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