FAQ

You can order online or call toll-free: 888-269-8646. Your containers will arrive within 24 hours at your yard, driveway, or curbside.

Yes, there is a one-month minimum storage fee per container. Even if you store for less than a month, the full first month is charged. Special pricing is available for quarterly, semi-annual, and annual subscriptions.

Yes! Orders can be adjusted at any time. Call 1-888-269-8646 or contact your nearest PortaBox warehouse.

Yes, the charges are based on ZIP codes or you may choose to bring your belongings to one of our conveniently located facilities. Delivery and Re-delivery charges are based on the distance from your location to one of our warehouse locations and vice versa.

You can pay by check, cash, Visa, or MasterCard. Automatic monthly billing is also available. Payment methods include:

• Auto-Pay: Monthly deductions from your bank account or credit card. Call 1-888-269-8646 to set up.
• Phone Payments: Pay over the phone by credit card (contact your billing location for accepted card types).
• Mail: Send checks to your billing location (address provided on your invoice)

You can keep the container for seven days at no extra charge. For example, if we deliver the container on a Monday, you would have it for the whole week. If you want the container longer, it is $10 per day per container up to a MAXIMUM of 10 days.

Have containers delivered the day before you plan to unload.

• Decide on placement before the driver arrives (firm, level ground is best).
• If in an apartment complex or managed community, inform management in advance.
• If placing on the street, reserve a parking spot beforehand.

• 24-hour monitoring with security and fire protection systems.
• No public access to the warehouse—only authorized individuals with a unique password and photo ID.
• Private access areas for secure and convenient access to containers.

• Exterior dimensions: 5′ wide x 8′ deep x 7′ 6″ tall
• Interior dimensions: 4′ 6″ wide X 7′ 6″ deep x 7′ tall

Each container holds approximately one normal room of furniture or up to 2,000 pounds (240 cubic feet).

A PortaBox specialist can help estimate your needs. Refer to our Sizing Guide for assistance.

• Use quality packing supplies to prevent damage.
• Wrap furniture in pads or bubble wrap; avoid taping directly on wood or painted surfaces.
• Remove furniture legs when possible and secure screws in labeled bags.
• Coat fine wood furnishings with wax for extra protection.
• Keep dressers loaded with contents and secure drawers.
• Use original boxes for electronics and label cables for easy reinstallation.
• Tape electrical cords to appliances to prevent damage.

For detailed tips, download our Packing Tips Guide [PDF] or call your local PortaBox Storage center for loading assistance.

You can order locks when we confirm your order or purchase them from the driver. View our Packing Supplies page for more information.

Yes, PortaBox has a business relationship with local moving companies that can provide the labor to load or unload your container(s).  We suggest that you have the container(s) delivered the day before you have the movers come out to do the work for you.  Contact the closest office to set up the labor.

We prefer that the account holder is present at the time of delivery to sign the paperwork and direct the driver where to place the containers.  If you absolutely cannot be there we can make arrangements to get the paperwork signed prior to delivery and have you make a diagram where to place the containers.

Tell us the delivery ZIP code, the date you’d like to schedule re-delivery. There will be a charge for your re-delivery at the then prevailing rates to the normal local delivery area.

Yes, contact us and ask for our shipping department for more information. If you think you will be shipping your container, please let your Customer Care Representative know when they’re confirming your order to ensure your goods are placed in the appropriate shipping container.

Contact us at least 24 hours in advance (excluding Sundays and holidays) to schedule access. Your container will be moved to a designated access area for you. Please bring a photo ID and ensure your account is up to date.

Yes, there is a relocation fee for moving containers from one warehouse to another.

For insurance reasons, we’re not able to place containers in your garage or carport.  The containers must be placed on a firm, fairly level surface.  They shouldn’t be placed in the grass or on a steep driveway.

We can deliver up to 5 containers at a time, but we can deliver as many containers as you like.  There is an additional delivery charge for each set of 5 or fewer containers.

Depending upon your zip code, Portaboxes overall are less expensive than mini storage. For the most economical solution, we have special offers on quarterly, semi-annual, and annual subscriptions.

Statements are mailed on the 1st of each month and due by the end of the month.

Yes, most customers opt for automatic billing. Inform our Customer Care Representative when confirming your order.

Monthly charges are processed at the beginning of each month.

• Provide 10 days’ notice for redelivery and account closure.
• Ensure your account is current before scheduling final delivery.
• Contact 1-888-269-8646 for any billing concerns.

Yes! We offer discounted pricing for extended stays:

• Six-Month Special – Prepay two months, then switch to automatic payments.
• Annual Special – Prepay for the year or first three months, then continue with automatic payments.

Note: Special pricing may vary by location. Contact your local warehouse for details.

We do not sell insurance.  We do have VALUATION which is a dollar value protection that may be purchased as additional coverage. Be sure to include this in the Pricing & Ordering section by clicking in the circle for VALUATION.

Please contact our accounts receivable department by calling 1-888-269-8646 for any questions.