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PortaBox FAQs

How do I order a storage container?

You can order online or call toll-free: 888-269-8646. Your containers will arrive within 24 hours at your yard, driveway, or curbside.

Is there a minimum rental period?

Yes, there is a one-month minimum storage fee per container. Even if you store for less than a month, the full first month is charged. Special pricing is available for quarterly, semi-annual, and annual subscriptions.

Can I add extra storage later?

Yes! Orders can be adjusted at any time. Call 1-888-269-8646 or contact your nearest PortaBox warehouse.

Do you charge for delivery?

Yes, the charges are based on ZIP codes or you may choose to bring your belongings to one of our conveniently located facilities. Delivery and Re-delivery charges are based on the distance from your location to one of our warehouse locations and vice versa.

What payment options are available?

You can pay by check, cash, Visa, or MasterCard. Automatic monthly billing is also available. Payment methods include:

Auto-Pay: Monthly deductions from your bank account or credit card. Call 1-888-269-8646 to set up.
Phone Payments: Pay over the phone by credit card (contact your billing location for accepted card types).
Mail: Send checks to your billing location (address provided on your invoice)

How long can I keep the container?

You can keep the container for seven days at no extra charge. For example, if we deliver the container on a Monday, you would have it for the whole week. If you want the container longer, it is $10 per day per container up to a MAXIMUM of 10 days.

Any tips for a smooth delivery?

Have containers delivered the day before you plan to unload.

Decide on placement before the driver arrives (firm, level ground is best).
If in an apartment complex or managed community, inform management in advance.
If placing on the street, reserve a parking spot beforehand.

How secure are PortaBox storage facilities?

24-hour monitoring with security and fire protection systems.
No public access to the warehouse—only authorized individuals with a unique password and photo ID.
Private access areas for secure and convenient access to containers.

How big are the containers?

Exterior dimensions: 5′ wide x 8′ deep x 7′ 6″ tall
Interior dimensions: 4′ 6″ wide X 7′ 6″ deep x 7′ tall

How much can they hold?

Each container holds approximately one normal room of furniture or up to 2,000 pounds (240 cubic feet).

How do I determine how many PortaBoxes I need?

A PortaBox specialist can help estimate your needs. Refer to our Sizing Guide for assistance.

How should I pack and load my storage container?

Use quality packing supplies to prevent damage.
Wrap furniture in pads or bubble wrap; avoid taping directly on wood or painted surfaces.
Remove furniture legs when possible and secure screws in labeled bags.
Coat fine wood furnishings with wax for extra protection.
Keep dressers loaded with contents and secure drawers.
Use original boxes for electronics and label cables for easy reinstallation.
Tape electrical cords to appliances to prevent damage.

For detailed tips, download our Packing Tips Guide [PDF] or call your local PortaBox Storage center for loading assistance.

What if I don’t have a lock?

You can order locks when we confirm your order or purchase them from the driver. View our Packing Supplies page for more information.

Will you load &/or unload my box for me?

Yes, PortaBox has a business relationship with local moving companies that can provide the labor to load or unload your container(s). We suggest that you have the container(s) delivered the day before you have the movers come out to do the work for you. Contact the closest office to set up the labor.

Do I need to be present for delivery?

We prefer that the account holder is present at the time of delivery to sign the paperwork and direct the driver where to place the containers. If you absolutely cannot be there we can make arrangements to get the paperwork signed prior to delivery and have you make a diagram where to place the containers.

What do I need to do to have my container re-delivered to my home? (or other location)

Tell us the delivery ZIP code, the date you’d like to schedule re-delivery. There will be a charge for your re-delivery at the then prevailing rates to the normal local delivery area.

Can you move my box to another state or overseas?

Yes, contact us and ask for our shipping department for more information. If you think you will be shipping your container, please let your Customer Care Representative know when they’re confirming your order to ensure your goods are placed in the appropriate shipping container.

How can I access my storage container?

Contact us at least 24 hours in advance (excluding Sundays and holidays) to schedule access. Your container will be moved to a designated access area for you. Please bring a photo ID and ensure your account is up to date.

May I have my container(s) moved to a warehouse closer to my home?

Yes, there is a relocation fee for moving containers from one warehouse to another.

Can I put the container in the garage or carport?

For insurance reasons, we’re not able to place containers in your garage or carport. The containers must be placed on a firm, fairly level surface. They shouldn’t be placed in the grass or on a steep driveway.

How many containers can I have delivered at once?

We can deliver up to 5 containers at a time, but we can deliver as many containers as you like. There is an additional delivery charge for each set of 5 or fewer containers.

How much does PortaBox storage cost?

Depending upon your zip code, Portaboxes overall are less expensive than mini-storage. For the most economical solution, we have special offers on quarterly, semi-annual, and annual subscriptions.

When will I receive my monthly statement?

Statements are mailed on the 1st of each month and due by the end of the month.

Can I set up automatic payments?

Yes, most customers opt for automatic billing. Inform our Customer Care Representative when confirming your order.

When will my credit card be charged?

Monthly charges are processed at the beginning of each month.

How do I close my account?

Provide 10 days’ notice for redelivery and account closure.
Ensure your account is current before scheduling final delivery.
Contact 1-888-269-8646 for any billing concerns.

Do you offer discounts for long-term storage?

Yes! We offer discounted pricing for extended stays:

Six-Month Special – Prepay two months, then switch to automatic payments.
Annual Special – Prepay for the year or first three months, then continue with automatic payments.

Note: Special pricing may vary by location. Contact your local warehouse for details.

Do you have insurance that I can buy?

We do not sell insurance. We do have VALUATION which is a dollar value protection that may be purchased as additional coverage. Be sure to include this in the Pricing & Ordering section by clicking in the circle for VALUATION.

Who do I contact about billing questions?

Please contact our accounts receivable department by calling 1-888-269-8646 for any questions.